Returns and Refund Policy

At Daniyal’s Craft & Beyond, we are committed to ensuring that you love your purchase. If, for any reason, you are not completely satisfied with your order, we’re here to assist you with a hassle-free returns and refund process.

Eligibility for Returns

  • Returns are accepted within 7 days of receiving your order.
  • To be eligible for a return, the item must meet the following conditions:
    • It must be unused and in the same condition as when you received it.
    • It must be in its original packaging with all tags and accessories included.
  • Items damaged due to customer negligence (e.g., improper handling, wear and tear) will not be eligible for returns.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products.
  • Clearance or sale items unless defective or damaged.
  • Gift cards and promotional items.

Refunds

Once we receive your returned item, we will inspect it and notify you about the status of your refund. If the return is approved:

  • Refunds will be processed within 7-12 business days.
  • Refunds will be credited back to the original payment method or offered as store credit, depending on your preference.

Note: Shipping fees are non-refundable.

Exchanges

  • If you need to exchange an item for a different color, size, or style, please contact us within 7 days of receiving your order.
  • Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [support@daniyalsdecor.com] or call us at [+254 722 535 680]. Provide clear pictures of the damage along with your order number. We will process a replacement or refund promptly.

Return Shipping Costs

  • Customers are responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect item.
  • If the item is approved for return, we recommend using a trackable shipping service to ensure the package reaches us.

How to Initiate a Return

  1. Contact us at [support@daniyalsdecor.com] with your order details, reason for return, and any supporting images if applicable.
  2. Our team will provide you with instructions on how and where to send the item.
  3. Once we receive and inspect the item, we will notify you of the status of your refund or exchange.

If you have any further questions or concerns about our Returns and Refund Policy, feel free to reach out to us at [support@daniyalsdecor.com] or call [+254 722 535 680].

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